24/7 Crisis Help Line: 877-470-4668
Access to Services: 877-470-7130
Customer Services : 877-470-3195
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24/7 Crisis Help Line: 877-470-4668
Access to Services: 877-470-7130
Although we offer classes for Gentle Teaching/De-Escalation, Recipient Rights and Medication Administration/Vitals, we do not offer classes for all above trainings. Here are helpful links to materials for the following:
An Introduction to Community Residential Services an Your Role as Direct Support Professional
The Rights of Individuals Receiving Mental Health Services
Environmental Emergencies: Preventing, Preparing and Responding
Working with People: Positive Techniques to Address Challenging Behavior
North Country Community Mental Health Authority serves adults with serious mental illness, persons with intellectual and developmental disabilities, children with serious emotional disturbance, and persons with co-occurring substance use disorders in six counties: Antrim, Charlevoix, Cheboygan, Emmet, Kalkaska, and Otsego.
Gentle Teaching, “Working with People”
Required within 90 days of Hire
Adult CPR/First Aid/AED
Required within 30 days of Hire, Update Every 2 years
Recipient Rights
Required within 30 days of hire, Annual Update
Environmental Emergencies
Required within 90 days of hire, Quarterly Brochure or Equivalent update
Verbal De-Escalation and Proactive Measures
Required within 90 days of hire, incorporated into Gentle Teaching
Basic Health and Medication
Required within 90 days of Hire
Medication Administration/Vital Signs
Required within 90 days of hire, Update every 3 years
Feeding Techniques
Required if working with people with swallowing/eating issues
Proof of all trainings must be emailed to providertraining@norcocmh.org
Gentle Teaching, “Working with People”
Required within 90 days of Hire
Adult CPR/First Aid/AED
Required within 30 days of Hire, Update Every 2 years
Recipient Rights
Required within 30 days of hire, Annual Update
Environmental Emergencies
Required within 90 days of hire, Quarterly Brochure or Equivalent update
Verbal De-Escalation and Proactive Measures
Required within 90 days of hire, incorporated into Gentle Teaching
Basic Health and Medication
Required within 90 days of Hire
Medication Administration/Vital Signs
Required within 90 days of hire, Update every 3 years
Feeding Techniques
Required if working with people with swallowing/eating issues
Proof of all trainings must be emailed to providertraining@norcocmh.org
Gentle Teaching “Working with People”
Required within 90 days of Hire
Adult CPR/First Aid/AED
Required within 30 days of Hire, Update Every 2 years
Recipient Rights
Required within 30 days of hire, Annual Update
Environmental Emergencies
Required within 90 days of hire, Quarterly Brochure or Equivalent update
Verbal De-Escalation and Proactive Measures
Required within 90 days of hire, incorporated into Gentle Teaching
Basic Health and Medication
Required within 90 days of Hire
Medication Administration/Vital Signs
Required within 90 days of hire, Update every 3 years
Nutritional and Food Services
Required within 90 days of hire
Feeding Techniques
Required if working with people with swallowing/eating issues
Proof of all trainings must be emailed to providertraining@norcocmh.org
Gentle Teaching “Working with People”
Required within 90 days of Hire
Adult CPR/First Aid/AED
Required within 30 days of Hire, Update Every 2 years
Recipient Rights
Required within 30 days of hire, Annual Update
Environmental Emergencies
Required within 90 days of hire, Quarterly Brochure or Equivalent update
Verbal De-Escalation and Proactive Measures
Required within 90 days of hire, incorporated into Gentle Teaching
Basic Health and Medication
Required within 90 days of Hire
Medication Administration/Vital Signs
Required within 90 days of hire, Update every 3 years
Nutritional and Food Services
Required within 90 days of hire
Feeding Techniques
Required if working with people with swallowing/eating issues
Proof of all trainings must be emailed to providertraining@norcocmh.org
Recipient Rights
Required prior to Providing Services, Annual Update
Adult CPR/First Aid/AED
Required prior to Providing Services , Update every 2 Years
Infection Control for Direct Care Workers (Follow the link to register and complete the course)
Must be completed Prior to Providing Services, No Update Required
Emergency Preparedness (Follow this link to register and complete the course).
Must be completed Prior to Providing Services, No Update Required
Proof of all trainings must be emailed to providertraining@norcocmh.org PRIOR to providing services
Comprehensive Assessment Policy
Confidentiality Use and Disclosure Procedure
Fingerprinting Photography Audio-Video Use of One-Way Glass Policy
Grievance and Appeal Procedure
Psychotropic and Other Medications Policy
Resident Communication and Visitation Procedure
Resident Freedom of Movement Policy
Resident Right to Entertainment, Information, and News Procedure
Residential Property and Funds Procedure
