24/7 Crisis Help Line: 877-470-4668

Access to Services: 877-470-7130

Customer Services : 877-470-3195
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Client Portal

Accreditation

North Country Community Mental Health (NCCMH) programs and services are accredited by CARF International (formerly the Commission on Accreditation of Rehabilitation Facilities).

When a service or program you choose is CARF-accredited, it means your provider has passed an in-depth review of its services. It is your assurance that the provider meets rigorous CARF guidelines for service and quality – a qualified endorsement that your provider conforms to nationally and internationally recognized service standards and is focused on delivering the most favourable results for you.

Choosing CARF-accredited programs and services gives you the assurance that:

  • The programs and services actively involve consumers in selecting, planning, and using services.
  • The organization’s programs and services have met consumer-focused, state-of-the-art national standards of performance.
  • These standards were developed with the involvement and input of consumers.
  • The organization is focused on assisting each consumer in achieving his or her chosen goals and outcomes.
CARF International
2022 CARF Survey Report

NCCMH CARF Accredited Services:

  • Assertive Community Treatment – Mental Health (Adults) 
  • Case Management/Services Coordination – Mental Health (Adults) 
  • Case Management/Services Coordination – Mental Health (Children and Adolescents) 
  • Community Integration – Mental Health (Adults) 
  • Crisis Intervention – Mental Health (Adults) 
  • Crisis Intervention – Mental Health (Children and Adolescents) 
  • Outpatient Treatment – Mental Health (Adults) 
  • Outpatient Treatment – Mental Health (Children and Adolescents)
Our Services
About NCCMH
For Providers

Are you or someone you know experiencing a mental health crisis?

Call our 24/7 Crisis Help Line at 877-470-4668

Learn More About Crisis Service

North Country Community Mental Health Authority serves adults with serious mental illness, persons with intellectual and developmental disabilities, children with serious emotional disturbance, and persons with co-occurring substance use disorders in six counties: Antrim, Charlevoix, Cheboygan, Emmet, Kalkaska, and Otsego.

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North Country Community Mental Health

Contact Us

24/7 Crisis Help Line :

877-470-4668

Access Center :

877-470-7130

Customer Services :

877-470-3195 (More information)

Office of Recipient Rights :

800-281-0481 (More information)

Board of Directors :

More information
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Contract Provider Policies and Procedures

Administration

Risk Management Policy

Risk Management Procedure

Environment of Care

Contract Site Review Procedure

Health Services

Controlled Substances in Board Residential Programs Procedure

Medication Administration in Day Programs Procedure

Human Resources

Code of Ethics Policy

Member Rights

Abuse and Neglect Procedure

Advance Directives Policy

Comprehensive Assessment Policy

Confidentiality Use and Disclosure Procedure

Dignity and Respect Policy

Family Planning Policy

Fingerprinting Photography Audio-Video Use of One-Way Glass Policy

Grievance and Appeal Procedure

Informed Consent Procedure

Psychotropic and Other Medications Policy

Recipient Rights Policy

Recipient Rights Procedure

Religious Worship Policy

Resident Communication and Visitation Procedure

Resident Freedom of Movement Policy

Resident Labor Policy

Resident Right to Entertainment, Information, and News Procedure

Residential Property and Funds Procedure

Restraint, Seclusion, and Physical Management Policy

Services Suited to Condition Policy

Quality Improvement

Claims Validation and Record Review Procedure

Quality Improvement Plan