24/7 Crisis Help Line: 877-470-4668

Access to Services: 877-470-7130

Customer Services : 877-470-3195

Recipient Rights at NCCMH

You may contact the Office of Recipient Rights at NCCMH to talk with a Recipient Rights Officer about any questions you may have about your rights or to get help to make a complaint. Customer Services can also help you make a complaint.

You can contact the Office of Recipient Rights at:

800-281-0481 (Toll Free)

You may file a Recipient Rights complaint any time if you think staff violated your rights. You can make a rights complaint either orally or in writing. A complaint form is available in each of our six NCCMH locations, upon request through your local Recipient Rights Office, or by clicking on the link(s) below.

Your Rights

Mental Health Services

More information about your many rights is contained in the booklet titled “Your Rights When Receiving Mental Health Services in Michigan.” You will be given this booklet and have your rights explained to you when you first start services and then it will be offered to you once again every year. You can also ask for a copy of this booklet at any time.

Every person who receives public mental health services has certain rights. The Michigan Mental Health Code protects specific rights. Some of your rights include:

  • The right to be free from abuse and neglect
  • The right to privacy of your information
  • The right to be treated with dignity and respect
  • The right to receive services that meet your needs
  • The right to receive your services in a safe, sanitary and humane environment

Freedom From Retaliation

Complainants and any staff acting on behalf of a recipient will be protected from harassment or retaliation resulting from recipient rights activities and appropriate disciplinary action will be taken if there is evidence of harassment or retaliation.


Recipient Rights Advisory Committee

The North Country CMH Recipient Rights Advisory Committee (RRAC) meets quarterly to complete the following functions:

  • Review the operations of the Office of Recipient Rights (ORR)
  • (Semi-annually) review the complaint data of the ORR
  • Protect the ORR from pressures that could interfere with the impartial, evenhanded, and thorough performance of its functions.
  • Serve in an advisory capacity to the CEO and the ORR Director.
  • Review and provide comments on the annual ORR report submitted by the CEO to the CMH Board.
  • Review the funding, resources, and staffing of the ORR.
  • Serve as NCCMH’s ORR investigative appeals committee as needed.
happy woman holding smiling autistic daughter outdoors

If you are interested in applying to become an RRAC member, please complete this application for consideration by the NCCMH Board. Anyone who resides within NCCMH’s six county service area and who is not employed by NCCMH may apply.

NCCMH is an equal opportunity employer/program. Reasonable accommodation will be provided upon notification of request. Auxiliary aids and services, including the use of audio/video-conferencing connections, are available to individuals with disabilities upon request. This meeting is open to all members of the public under Michigan’s Open Meetings Act. A list of names of the RRAC members serving, the composition of the committee, and the meeting minutes are available from the ORR upon request.

The next RRAC meeting will be held on Thursday, June 13, 2024, at 3:00pm at 1420 Plaza Drive, Petoskey, in the Board Room.

Michigan Recipient Rights

Visit the State of Michigan Recipient Rights web page for more information.