24/7 Crisis Help Line: 877-470-4668

Access to Services: 877-470-7130

Customer Services : 877-470-3195
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Client Portal

Emergency and Crisis Services

If you or a loved one is in crisis, please reach out to 877-470-4668, where you will be provided free and confidential support, 24/7, for people in distress. The line provides crisis services and resources.

When a person is experiencing symptoms and behaviors that can reasonably be expected in the near future to lead them to harm themselves or another; or because of their inability to meet their basic needs, they are at risk of harm; or the person’s judgment is so impaired that they are unable to understand the need for treatment and that their condition is expected to result in harm to themselves or another individual in the near future.

If you have a Mental Health Emergency, you should seek help right away. You can reach assistance 24/7 by contacting any of these resources:

Crisis Intervention Services

Crisis interventions are unscheduled, individual or group services aimed at reducing or eliminating the impact of unexpected events on mental health and well-being.

Crisis Intervention and Planning

Crisis Residential Services

Screening for Inpatient Psychiatric Admissions

Screening for Inpatient Psychiatric requests are available to everyone via phone, telehealth, and face to face.

Inpatient Psychiatric Screening

Placement/Bed Finding

Jail Diversion/Stepping Up

Initiatives which assess for the provision of alternative or additional services and/or programs to incarceration for individuals who have a mental illness, co-occurring substance disorder, or intellectual/developmental disability.

Jail Diversion

Stepping Up

Hospital Liaison for Psychiatric Admissions and Discharges

Hospital Liaison provides oversight, monitoring, linking, and coordination between NCCMH, inpatient hospital programs, and individuals/families that are experiencing an inpatient stay. The hospital liaison provides a vital role at discharge to ensure ongoing services continue at the recommended level of care.

Coordination with Facilities

Coordination with Individuals

Our Services
About NCCMH
For Providers

Are you or someone you know experiencing a mental health crisis?

Call our 24/7 Crisis Help Line at 877-470-4668

Learn More About Crisis Service

North Country Community Mental Health Authority serves adults with serious mental illness, persons with intellectual and developmental disabilities, children with serious emotional disturbance, and persons with co-occurring substance use disorders in six counties: Antrim, Charlevoix, Cheboygan, Emmet, Kalkaska, and Otsego.

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North Country Community Mental Health

Contact Us

24/7 Crisis Help Line :

877-470-4668

Access Center :

877-470-7130

Customer Services :

877-470-3195 (More information)

Office of Recipient Rights :

800-281-0481 (More information)

Board of Directors :

More information
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Crisis Intervention and Planning

Services to those individuals who may be experiencing acute psychiatric symptoms that can be addressed by providing an immediate clinical intervention paired with a plan for follow up services and support.

Crisis Residential Services

Intended to provide a short-term alternative to inpatient psychiatric services for those experiencing an acute psychiatric crisis when clinically indicated. These services may only be used to avert an inpatient admission or to shorten the length of an inpatient stay.

Inpatient Psychiatric Screening

Assessment to determine if a person may meet the criteria for care in a 24-hour medically structured and supervised facility. Diagnosis, severity of illness and intensity of service are the criteria reviewed with clinical and medical supervisors.

Placement/Bed Finding

Staff work with a network of psychiatric inpatient care facilities to secure inpatient placement and availability of services to the individuals meeting the criteria for inpatient psychiatric services.

Jail Diversion

Jail diversion is a voluntary program for individuals with a serious mental illness, substance use disorder, or intellectual/developmental disability, which seeks to increase treatment and decrease time spent in jail. The program assists people to obtain community-based treatment and support services. Services may be pre-booking or post-booking for individuals alleged to have committed misdemeanors or certain non-violent felonies.

Stepping Up

Stepping Up Initiative is a national initiative focused on reducing the number of individuals with mental illness and co-occurring substance disorders in county jails. The structure and mission of each county Stepping Up Council varies based on county demographics and needs.

Coordination with Facilities

The Hospital Liaison collaborates with hospitals and crisis residential units on client status updates and making plans for discharge, which includes follow up appointments with mental health resources/service providers.

Coordination with Individuals

The Hospital Liaison coordinates follow up care and services with the individual who is receiving services from the inpatient unit or crisis residential program.

Contract Provider Policies and Procedures

Administration

Risk Management Policy

Risk Management Procedure

Environment of Care

Contract Site Review Procedure

Health Services

Controlled Substances in Board Residential Programs Procedure

Medication Administration in Day Programs Procedure

Human Resources

Code of Ethics Policy

Member Rights

Abuse and Neglect Procedure

Advance Directives Policy

Comprehensive Assessment Policy

Confidentiality Use and Disclosure Procedure

Dignity and Respect Policy

Family Planning Policy

Fingerprinting Photography Audio-Video Use of One-Way Glass Policy

Grievance and Appeal Procedure

Informed Consent Procedure

Psychotropic and Other Medications Policy

Recipient Rights Policy

Recipient Rights Procedure

Religious Worship Policy

Resident Communication and Visitation Procedure

Resident Freedom of Movement Policy

Resident Labor Policy

Resident Right to Entertainment, Information, and News Procedure

Residential Property and Funds Procedure

Restraint, Seclusion, and Physical Management Policy

Services Suited to Condition Policy

Quality Improvement

Claims Validation and Record Review Procedure

Quality Improvement Plan