Customer Services

Concerns regarding the services you receive should be discussed with your assigned workers (i.e., case manager, therapist, etc.) directly. In addition to discussing your concerns with your workers, additional support and assistance are available by contacting Customer Services.

To contact Customer Services, call 877-470-3195 or email customerservices@norcocmh.org

Hours of Operation

Monday through Friday 8:30 a.m. to 5:00 p.m. *closed on US National Holidays
If sending an e-mail or calling outside of our hours of operation, please leave the team a message with the following information:

1. Your name

2. Your contact information

3. Best time of day to contact you.

4. A brief description of the issue you need help with

Someone from Customer Service will contact you within one (1) business day.

About Customer Services

At North Country Community Mental Health (NCCMH), the people we serve come first. The NCCMH Customer Services team is here to help current and potential clients navigate the CMH system, and provide information about other resources and support available in Northern Michigan. If needed, our team can arrange free interpretive services for people with limited English proficiency or hearing impairments.

The role of our Customer Services team is to:

Help you learn about services and how to access them.
Answer your questions about local CMH programs and processes or refer you to the appropriate staff.
Assist you with questions about eligibility and financial issues.
Listen to your concerns and help you find resolutions with the assistance of the appropriate staff.
Assist you with your grievance and appeal options.