24/7 Crisis Help Line: 877-470-4668
Access to Services: 877-470-7130
Customer Services : 877-470-3195
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24/7 Crisis Help Line: 877-470-4668
Access to Services: 877-470-7130
Concerns regarding the services you receive should be discussed with your assigned workers (i.e., case manager, therapist, etc.) directly. In addition to discussing your concerns with your workers, additional support and assistance are available by contacting Customer Services.
To contact Customer Services, call 877-470-3195 or email customerservices@norcocmh.org
Monday through Friday 8:30 a.m. to 5:00 p.m. *closed on US National Holidays
If sending an e-mail or calling outside of our hours of operation, please leave the team a message with the following information:
1. Your name
2. Your contact information
3. Best time of day to contact you.
4. A brief description of the issue you need help with
At North Country Community Mental Health (NCCMH), the people we serve come first. The NCCMH Customer Services team is here to help current and potential clients navigate the CMH system, and provide information about other resources and support available in Northern Michigan. If needed, our team can arrange free interpretive services for people with limited English proficiency or hearing impairments.
The role of our Customer Services team is to:
North Country Community Mental Health Authority serves adults with serious mental illness, persons with intellectual and developmental disabilities, children with serious emotional disturbance, and persons with co-occurring substance use disorders in six counties: Antrim, Charlevoix, Cheboygan, Emmet, Kalkaska, and Otsego.
