24/7 Crisis Help Line: 877-470-4668

Access to Services: 877-470-7130

Customer Services : 877-470-3195

 

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Client Portal
North Country Community Mental Health employees and persons or organizations providing services for North Country Community Mental Health are eligible to attend classes at no cost.
Reservations are for North Country employees and contract staff only.
To Register for NCCMH Trainings,
please complete the Registration form linked below.
To Remove a staff member from the NCCMH training system,
please complete the Deactivation Form linked below.
Questions? Contact NCCMH Training Specialist, Amanda Cordova at: providertraining@norcocmh.org
Register for NCCMH Trainings
Staff Deactivation Form
Staff Transcript Request Form
Classes are capped at certain numbers, and if the training is not an option on the sign-up form, despite it showing on the calendar, that class has reached capacity and sign-up is no longer available for that date. Please select another training date.

Please note: All trainings are ONLY available to providers and others contracted by NCCMH.

Training Requirements

NCCMH 2025 ORR Annual Refresher
ORR Refresher Training Signature Form

Required Trainings for Day Programs, Supported Employment, Contracted Residential Programs, and Semi-Independent Providers

Trainings & Requirements

Required Trainings for Self-Determination and Respite

Trainings & Requirements

Recipient Rights | Improving MI Practices*

Recipient Rights: Residential Rights | Improving MI Practices*

Recipient Rights Process | Improving MI Practices*

Corporate Compliance | Improving MI Practices

Emergency Preparedness | Improving MI Practices

Home and Community Based Services (HCBS) Case Manager/Supports Coordinator (CM/SC) Training:

Infection Control & Standard Practices Infection Control & Standard Precautions | Improving MI Practices

Limited English Proficiency | Improving MI Practices

Cultural Competence | Improving MI Practices

HIPAA Essentials | Improving MI Practices

Person-Centered Planning Process with Children, Adults, & Families | Improving MI Practices

Creating Cultures of Trauma-Informed Care | Improving MI Practices

* ALL three linked ORR trainings must be completed with the training certificate for each of the modules be sent to providertraining@norcocmh.org

Although we offer classes for Gentle Teaching/De-Escalation, Recipient Rights and Medication Administration/Vitals, we do not offer classes for all above trainings. Here are helpful links to materials for the following:

An Introduction to Community Residential Services an Your Role as Direct Support Professional

The Rights of Individuals Receiving Mental Health Services

Working with People: Introduction to Human needs, Values, Guiding Principles, and Effective Teaching Strategies 

Basic Health and Medications

Nutrition and Food Services

Environmental Emergencies: Preventing, Preparing and Responding

Working with People: Positive Techniques to Address Challenging Behavior

LARA also has some great trainings available free of cost!

Day Program, Supported Employment, Contracted Residential Programs, and Semi-Independent Providers Training Requirements

CPR/First Aid– Required within 30 days of hire; renewal every 2 years
 
Recipient Rights– Required within 30 days of hire, Annual Update. (Can be completed in-person, or through the three links provided on the Training Hub)
 
Medication Administration/Vital Signs- Required within 60 days of hire
 
Mandt Day 1– Required within 60 days of hire
 
Mandt Day 2- Needed for individuals served who have physically aggressive behaviors, or self-injurious behaviors
 
Emergency Preparedness– Within 60 days of Hire, 3 year cycle continuing (Please complete as a group training for 3 year refresher)
 
Bloodborne Pathogens/Infection Control- Within 60 days of hire, 3 year cycle continuing (Please complete as a group training for 3 year refresher)
 

Proof of all trainings (certificates of training or official training roster showing name and date of training, printed and signed legal name of trainee, and signature of trainer must be on a training roster) must be emailed to providertraining@norcocmh.org

*Please see links immediately below this section for further required trainings not offered by NCCMH. Links are available for you to complete all required trainings below on Improving MiPractices.

Self-Determination and Respite Provider Training Requirements

Adult CPR/First Aid/AED
Required within 30 days of Hire, Update Every 2 years

Recipient Rights
Required within 30 days of hire, Annual Update

Environmental Emergencies
Required within 60 days of hire
3 year cycle continuing

Plan of Service
Required within 60 days of hire

Blood Born Pathogens/Infection Control
Required within 60 days of hire
3 year cycle continuing

Proof of all trainings (certificates of training or official training roster showing name and date of training, printed and signed legal name of trainee, and signature of trainer must be on a training roster) must be emailed to providertraining@norcocmh.org

Contract Provider Policies and Procedures

Administration

Risk Management Policy

Risk Management Procedure

Environment of Care

Contract Site Review Procedure

Health Services

Controlled Substances in Board Residential Programs Procedure

Medication Administration in Day Programs Procedure

Psychotropic and Other Medications Policy

Human Resources

Code of Ethics Policy

Member Rights

Abuse and Neglect Procedure

Advance Directives Policy

Comprehensive Assessment Policy

Confidentiality Use and Disclosure Procedure

Dignity and Respect Policy

Family Planning Policy

Fingerprinting Photography Audio-Video Use of One-Way Glass Policy

Grievance and Appeal Procedure

Informed Consent Procedure

Recipient Rights Policy

Recipient Rights Procedure

Religious Worship Policy

Resident Communication and Visitation Procedure

Resident Freedom of Movement Policy

Resident Labor Policy

Resident Right to Entertainment, Information, and News Procedure

Residential Property and Funds Procedure

Restraint, Seclusion, and Physical Management Policy

Services Suited to Condition Policy

Quality Improvement

Claims Validation and Record Review Procedure

Quality Improvement Plan