24/7 Crisis Help Line: 877-470-4668

Access to Services: 877-470-7130

Customer Services : 877-470-3195

 

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Client Portal

Home & Community Services

Home and Community-Based Services are the array of services offered either within the home, residence, or the community setting. These services are provided to adults, adolescents, children, and older adults.

Child & Family Services

Supportive services that are provided to children, adolescents, and families within the home and their communities.

Applied Behavioral Analysis

Children’s Behavioral Services

Children’s Crisis Response

Infant Mental Health

Parent Support Partner

Wrap Around and Homebased Services

Family Support Services

Adult Clinical Services

Services that are offered by qualified mental health professionals in the community setting or home to adults withbehavioral health needs.

Assertive Community Treatment (ACT)

OBRA/Older Adult Services

Targeted Case Management/Supports Coordination

Peer Support Specialists

Community Integration Services

NCCMH provides services that offer the opportunity for individuals to be more active and involved within their community. Employment, social, communication, and coping skills are all supported and strengthened through these programs.

Community-Based Programs

Clubhouse/Psychosocial Rehabilitation

Health Services

Health Services include assessment, treatment, and professional monitoring of health conditions that are related to or impacted by a person’s mental health condition or intellectual/developmental disability. These services professionally collaborate with community health practitioners.

Nursing/Health Services

Integrated Health Care

HATCH (Behavioral Health Home)

Applied Behavioral Analysis

An evidence-based, intensive treatment program for children and youth who have a medical diagnosis of Autism Spectrum Disorder, and who meet the criteria for those specific services.

Children’s Behavioral Services

Includes an evaluation for medical necessity with a functional behavior assessment and positive behavioral treatment plan to support a child or youth and their family in their home, office, or community setting.

Children’s Crisis Response

Immediate phone response and assessment for youth experiencing a mental health crisis and deployment as needed to where the crisis is occurring.

Infant Mental Health

Clinical home-based services to a pregnant mother and/or a parent struggling with mental health concerns who have a child aged 0-47 months.

Parent Support Partner

Provides support to parents in accessing resources and guidance through the school and mental health systems of care. Parents with lived experience offer additional mentorship and support as their role of caregiver.

Wrap Around and Homebased Services

Home-based services that offers the evidence-based, Teaching Family model approach to providing individualized behavioural interventions and coordinating support to children with severe emotional disturbance and their families.

Family Support Services

Supports children and youth with an intellectual/developmental disability or severe emotional disturbance in their family home or transitional placement through linking, coordinating, assessing, and monitoring services. Services may include respite care, family skill development, professional consultation services, and assistance in obtaining family support subsidy.

Assertive Community Treatment (ACT)

ACT provides basic services and supports essential for people with serious mental illness to maintain independence in the community. ACT is a multidisciplinary team that may provide mental health therapy and medication assistance. The team may also help access community resources and supports needed to maintain wellness and participate in social, educational and vocational activities.

OBRA/Older Adult Services

Assessment of level of care needs for the older adult population who may need to transition to either a higher or less intensive level of care such as long-term care, foster care setting or home. This may include a review of a nursing home resident’s need for and response to behavioral health treatment, along with consultations with nursing home staff.

Targeted Case Management/Supports Coordination

Staff listen to a person’s goals and help develop an individual plan of service to achieve those goals. They ensure the services (such as supported employment, community living supports, education, public benefits, and recreation) are delivered.

Peer Support Specialists

Services and activities designed to help persons with serious mental illness in their individual recovery journey that are provided by individuals who are in recovery from serious mental illness.

Community-Based Programs

Provide individuals with IDD opportunities to build a variety of skills, including self-help, socialization and employment.

Clubhouse/Psychosocial Rehabilitation

Internationally accredited, non-clinical, evidence-based psychosocial rehabilitation model which supports adults with severe and persistent mental illness towards recovery. Promotes personal recovery, successful community inclusion, and enhanced quality of life using a holistic, colleague-focused, workday approach.

Nursing/Health Services

Assistance with resource and appointment management and follow-up, medication management and administration, education, and health and safety monitoring within residential facilities and individual residences.

Integrated Health Care

Provides coordination of care and facilitates communication with general and specialty care providers, pharmacies, and medical supply companies. Assists with environmental modifications and assistive technologies.

HATCH (Behavioral Health Home)

The HATCH (Holistic Approach To Coordinated Healthcare) Program provides access to a team of professionals who support health and wellness decision-making by working closely with individuals to identify, coordinate, and manage their healthcare and social needs. This is a Medicaid benefit for individuals who meet the qualifying health conditions, have a qualifying mental illness, and live in the NCCMH service area. This service is available to adults and children.

Contract Provider Policies and Procedures

Administration

Risk Management Policy

Risk Management Procedure

Environment of Care

Contract Site Review Procedure

Health Services

Controlled Substances in Board Residential Programs Procedure

Medication Administration in Day Programs Procedure

Psychotropic and Other Medications Policy

Human Resources

Code of Ethics Policy

Member Rights

Abuse and Neglect Procedure

Advance Directives Policy

Comprehensive Assessment Policy

Confidentiality Use and Disclosure Procedure

Dignity and Respect Policy

Family Planning Policy

Fingerprinting Photography Audio-Video Use of One-Way Glass Policy

Grievance and Appeal Procedure

Informed Consent Procedure

Recipient Rights Policy

Recipient Rights Procedure

Religious Worship Policy

Resident Communication and Visitation Procedure

Resident Freedom of Movement Policy

Resident Labor Policy

Resident Right to Entertainment, Information, and News Procedure

Residential Property and Funds Procedure

Restraint, Seclusion, and Physical Management Policy

Services Suited to Condition Policy

Quality Improvement

Claims Validation and Record Review Procedure

Quality Improvement Plan