24/7 Crisis Help Line: 877-470-4668

Access to Services: 877-470-7130

Customer Services : 877-470-3195

Health Services

Health Services have an essential role in North Country’s mission of providing services that inspire hope and promote recovery, resilience, and wellness. Health Services are available, as clinically indicated, for children and adults who may require medical intervention, as defined by thorough psychiatric assessment. Services are centered around making health care accessible, high quality, and client centered. Many different types of care and providers are necessary to offer successful health services.

Linking these services is the goal of our multi-disciplinary team. These medical professionals, and ancillary health care workers, provide or facilitate medical care with an emphasis on psychiatric and behavioral health.

Nursing Services

Once the team has established the need for health services, a registered nurse care manager will facilitate services appropriate to the primary psychiatric diagnosis and any other medical conditions identified will be referred for appropriate care. Services include, but are not limited to:   


The Omnibus Reconciliation Act (OBRA) is a federal law enacted to address the need for improved standards of care in the nursing home setting.  With the understanding that individuals with Serious Mental Illness and/or Intellectual/Developmental Disability may have special needs not provided in a nursing home, our OBRA team provides: 

HATCH (Behavioral Health Home)

The HATCH Program provides a Holistic Approach To Coordinated Healthcare, which “wraps an extra layer of help and care” around enrolleesIt is a Medicaid benefit for people who meet qualifying health conditions and live in one of North Country CMH’s six counties. HATCH provides access to a team of healthcare professionals who support health & wellness decision making by working closely with enrollees to identify, coordinate, and manage health care and social needs. HATCH enrollment offers 6 main benefits:  

Coordinated care tailored to your specific needs through identifying health & wellness goals and creating customized plans to meet them.

  1. Scheduling doctor appointments 
  2. Calling the pharmacy for prescription assistance  
  3. Consulting with your primary care provider to link and coordinate services 
  1. Help with accessing health & wellness opportunities and resources  
  2. Providing education and resources specific to chronic health conditions  
  3. Assistance with medical and or health & wellness equipment 

Assistance through various settings:

  1. Inpatient hospitalization  
  2. Jail release  
  3. Outpatient services  
  4. Specialty services  

Assistance with identifying and accessing:  

  1. Community resources  
  2. Local support services  
  3. Online social support groups  
  4. Transportation assistance via Medicaid transport 

Your HATCH RN and Community Health Worker will work with your current providers to provide extra support where and when you need it.


Psychiatry services are most often combined with other agency staff and services. This multi- disciplinary team approach includes the client and may include the primary case holder (supports coordinator or therapist,) and nurse as part of the treatment team. Psychiatry Services may include: 

Older Adult Services

The Older Adult Services program provides mental health treatment to individuals with Serious Mental Illness and/or Intellectual/Developmental Disability who reside in a nursing home and have been identified as having the need for nursing home mental health monitoring of: