Direct Service Provider Training

North Country Community Mental Health employees and persons or organizations providing services for North Country Community Mental Health are eligible to attend classes at no cost. Others may attend classes for a fee; however, reservations are prioritized for North Country employees and contract staff.

How to Register |Training Registration Form (PDF format) | Inclement Weather Protocol
Direct Service Providers Training Requirements | Training Schedule

Nonviolent Crisis Intervention (CPI ) Blending Course Added

How To Register For Training

To reserve a place at training, you must email, fax or mail the completed registration form. Telephone reservations will not be taken.

Required information on registration must include

-Organization Name
-Contract Name
-Site Name
-Site Address
-Contact Phone #
-Contact Email Address
-Employee name, date of hire, requested class name and requested date of training

When you have completed the required information on the registration form you can click on the email address button on the form or you can print off the registration form and fax it to the provided below. When your registration is received and processed, you will receive a confirmation notice in the e-mail you provided. You must bring confirmation of registration notice to attend training. North Country CMH reserves the right to make changes to the training schedule, location or to cancel class due to lack of enrollment. Changes to scheduled trainings will be posted on the website no later than 5:00PM the day prior to the date of training.

To Register:

FAX: 231-347-1241 Attn: Cynthia Crumbaugh
1420 Plaza Drive
Petoskey, MI 49770
Attn: Cynthia Crumbaugh

Maps and driving directions to the Gaylord NCCMH training site can be found here.

Inclement Weather Protocol For Scheduled Training

NCCMH classes will be cancelled when public schools for the training location are cancelled. If you have questions regarding cancellation of classes due to inclement weather, please contact:

Cynthia Crumbaugh, or (231) 439-1242
Linda Kleiber, Safety Specialist, or (231) 439-123011

Direct Service Provider Training Requirements

Training Contract Day Program
and Supported Employment
Contract Residential Programs
and Semi-Independent Providers
Introduction to Services/Working With People (within 90 days of hire)
CPR (within 30 days of hire)
Required +Update Every 2 Years
Required +Update Every 2 Years
First Aid (within 30 days of hire)
Required +Update Every 2 Years
Required +Update Every 2 Years
Recipient Rights/ Person Centered Planning (within 30 days of hire)
Required + Quarterly Brochure Updates, or Equivalent
Required + Quarterly Brochure Updates, or Equivalent
Environmental Emergencies (within 90 days of hire)
Required + Quarterly Brochure Updates, or Equivalent
Required + Quarterly Brochure Updates, or Equivalent
Nonviolent Crisis Intervention (CPI) or Equivalent Program* (within 90 days of hire)
Required + Annual Update if Contract Site has Behavior Programs with CPI Techniques
Required + Annual Update if Contract Site has Behavior Programs with CPI Techniques
Basic Health /Medication* (within 90 days of hire)
Medication Administration/Vital Signs* (within 90 days of hire)
Required + Update Annually
Required + Update Annually
Nutrition and Food Services (within 90 days of hire)
Not Required
Feeding Techniques
Required if Working With Individuals With Swallowing/Eating problems
Required if Working With Individuals With Swallowing/Eating problems
Gentle Teaching "Working with People" (within 90 days of hire)

*Programs other than Nonviolent Crisis Intervention (CPI) must be pre-approved by NCCMH Behavior Treatment Committee. Contact

*Medication Administration/Vital Signs- Anyone hired after 02/01/2016 must attend, if they were hired prior to 02/01/2016 they will be required to have an annual update which can be completed by contacting your CMH nurse to schedule her to come to a staff meeting.

*Day Programs – there must be a minimum of 2 staff in the building at any given time that have passed the Basic Health/Medication training.


NCCMH face to face Recipient Rights training is currently suspended. Providers are still expected to meet the 30-day training window for new hires. You MUST report your new employee’s date of hire and date/ proof of training via email to as soon as it is completed.

 Central Michigan CMH Online-Self Study RR Training:

This module requires an internet connection and takes a significant amount of time to complete, there is a printable certificate that will appear when the test at the end of the module is passed with a score of at least 80%. Please send a copy of the test to  Click the link below to start the training.



Network180 is currently offering two (2) “New Hire Recipient Rights” trainings. Both trainings are presented live via Microsoft Teams. Participants from agencies outside the LRE catchment area need not register on the training website and can simply join the training directly by using the links below. This live training is being offered as a courtesy, please be respectful of Network 180’s time and efforts. Follow the directions below to minimize issues that may require Network 180 to intervene.

Considerations for Virtual Trainings:

  1. An internet capable device with a reliable broadband connection to the internet is required. You must have a screen to view the presentation as there are embedded videos throughout the presentation.
  2. Network180 currently does not provide necessary equipment needed to join the training.
  3. Students will have the best experience when they use a desktop computer, laptop, or tablet. Connecting via smart phone will work but due to the small screen size, this is not recommended.
  4. Students will need speakers or headphones.
  5. Connect early to work out any issues beforehand. We are able to troubleshoot minor issues before the start of training, but cannot work on issues after the training starts.
  6. NOTE: Students connecting more than 15 minutes after the start of training will not be allowed to participate and will be asked to join the next training.
  7. Groups of people connecting from one location is completely fine.
  8. Mid-way through the presentation all students will be asked to email the presenter (whether participating individually or in a group). During the training, the presenter will send out a link to the online test. Each student will be asked to complete the test by the end of the class.
  9. All participants are expected to complete the final test individually and on their own.
  10. There is no call-in only option to listen to the presentation. Participants must be able to see the presentation.
  11. Regarding Microsoft Teams: You do not need to download and install Microsoft Teams, however, students who use the app have the best experience. Apps are available for both desktop computer and mobile devices. For more information about Microsoft Teams:
  12. Active participation in the training is required. Students will be able to interact with the presenters and others in the class via web chat.
  13. If you have other questions about joining virtual training, contact our training department at

System Requirements and Supported Platforms

  • Supported operating systems: Windows 7 and later (32-bit and 64-bit), macOS X 10.10 and later
  • Supported mobile operating systems: Android 4.4 and later, iOS 10 and later
  • Supported web browsers: Chrome (last 3 versions), Edge RS2 and later, Firefox (last 3 versions), Internet Explorer 11, Safari
  • Join a Virtual Training
  • Recipient Rights New Hire Training for Direct Service Providers (suitable for all staff)
  • Trainings are held Fridays, 9:00AM to 12:30 PM. CLICK HERE to join at Network180’s site.
  • Direct Care Training Handouts

Recipient Rights New Hire Training for Clinicians (suitable for clinical staff ONLY)

How to Complete CPI-Nonviolent Crisis Intervention (Blended) New and Update Certification Training During Public Health Emergency
Click Here

How to Complete Adult CPR, First Aid, AED Training during Public Health Emergency
Click Here

How to Complete Vital Signs and Medication Administration Training during Public Health Emergency
Click Here